Difference between revisions of "Template:CreditLine Merchant Account Troubleshooting"
From Payment Processing Software Library
| Line 1: | Line 1: | ||
# It is strongly recommended that at the beginning of every troubleshooting session you download and upgrade to the '''[http://911software.com/downloads.htm latest version]'''. | # It is strongly recommended that at the beginning of every troubleshooting session you download and upgrade to the '''[http://911software.com/downloads.htm latest version]'''. | ||
| − | # Many errors are the result of an improper [[CreditLine_Connection_Setup_Dialog|Connection Setup]]. | + | # Many errors are the result of an improper [[CreditLine_Connection_Setup_Dialog|Connection Setup]]. If the account is '''dial-up''', [[CreditLine_Phone_Numbers|check the phone numbers]], otherwise check with the [[CreditLine_Processor_Setup|Processor Setup Guide]] for proper connection and firewall setup. |
# Check the [[CreditLine_View_Log_Dialog|log viewer]] for errors. If you cannot find an error - uncheck '''View Errors Only''' and scroll down to the end - some errors are not of standard format and may not be detected as an error by the program. You may also view '''\911\data\ccv_log.txt''' directly. | # Check the [[CreditLine_View_Log_Dialog|log viewer]] for errors. If you cannot find an error - uncheck '''View Errors Only''' and scroll down to the end - some errors are not of standard format and may not be detected as an error by the program. You may also view '''\911\data\ccv_log.txt''' directly. | ||
# If you are setting up Amex or Discover, make sure that the processor is informed to enable that card type. Otherwise, disable the card in the software (uncheck '''Card Is Accepted''') to avoid support issues and batching problems. | # If you are setting up Amex or Discover, make sure that the processor is informed to enable that card type. Otherwise, disable the card in the software (uncheck '''Card Is Accepted''') to avoid support issues and batching problems. | ||
# Once your have the error information in the log, [[Processor Support Contact List|contact the processor]] for resolution | # Once your have the error information in the log, [[Processor Support Contact List|contact the processor]] for resolution | ||
Revision as of 01:15, 6 October 2006
- It is strongly recommended that at the beginning of every troubleshooting session you download and upgrade to the latest version.
- Many errors are the result of an improper Connection Setup. If the account is dial-up, check the phone numbers, otherwise check with the Processor Setup Guide for proper connection and firewall setup.
- Check the log viewer for errors. If you cannot find an error - uncheck View Errors Only and scroll down to the end - some errors are not of standard format and may not be detected as an error by the program. You may also view \911\data\ccv_log.txt directly.
- If you are setting up Amex or Discover, make sure that the processor is informed to enable that card type. Otherwise, disable the card in the software (uncheck Card Is Accepted) to avoid support issues and batching problems.
- Once your have the error information in the log, contact the processor for resolution
