Difference between revisions of "Template:CreditLine Merchant Account Troubleshooting"
From Payment Processing Software Library
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# It is strongly recommended that at the beginning of every troubleshooting session you download and upgrade to the '''[http://911software.com/downloads.htm latest version]'''. | # It is strongly recommended that at the beginning of every troubleshooting session you download and upgrade to the '''[http://911software.com/downloads.htm latest version]'''. | ||
# Many errors are the result of an improper [[CreditLine_Connection_Setup_Dialog|Connection Setup]]. If the account is '''dial-up''', '''[[CreditLine_Phone_Numbers|check the phone numbers]]'''. If the account is '''IP''' check with the '''[[CreditLine_Processor_Setup|Processor Setup Guide]]''' for proper '''connection''' and '''firewall''' setup. | # Many errors are the result of an improper [[CreditLine_Connection_Setup_Dialog|Connection Setup]]. If the account is '''dial-up''', '''[[CreditLine_Phone_Numbers|check the phone numbers]]'''. If the account is '''IP''' check with the '''[[CreditLine_Processor_Setup|Processor Setup Guide]]''' for proper '''connection''' and '''firewall''' setup. | ||
| − | # Check the [[CreditLine_View_Log_Dialog|log viewer]] for errors. If you cannot find an error - uncheck '''View Errors Only''' and scroll down to the end - some errors are not of standard format and may not be detected as an error by the program. You may also view '''\911\data\ccv_log.txt''' directly. | + | # Check the [[CreditLine_View_Log_Dialog|log viewer]] for errors. → If you '''cannot find an error''' or the description is not clear - uncheck '''View Errors Only''' and scroll down to the end - some errors are not of standard format and may not be detected as an error by the program. You may also view '''\911\data\ccv_log.txt''' directly. |
# If you are setting up Amex or Discover, make sure that the processor is informed to enable that card type. Otherwise, disable the card in the software (uncheck '''Card Is Accepted''') to avoid support issues and batching problems. | # If you are setting up Amex or Discover, make sure that the processor is informed to enable that card type. Otherwise, disable the card in the software (uncheck '''Card Is Accepted''') to avoid support issues and batching problems. | ||
# Sometimes the errors are a result of hard drive failure or presence of viruses. Make sure to check the drives and scan for viruses | # Sometimes the errors are a result of hard drive failure or presence of viruses. Make sure to check the drives and scan for viruses | ||
# Once your have the error information in the log, [[Processor Support Contact List|contact the processor]] for resolution | # Once your have the error information in the log, [[Processor Support Contact List|contact the processor]] for resolution | ||
| + | # If the steps above did not resolve your issue, please contact your [[CreditLine Dealer]]. If you are a [[CreditLine Dealer], please email us at [[Image:Email_support.gif]] Make sure to enclose '''ccv_log.txt''' and '''ccv_info.dat''' from '''911\data''' directory. '''. | ||
| + | |||
| + | → <font color=#ff0000>Please note that we are a wholesaler and all support is provided by the dealers.</font> All non-dealer enquiries will be returned with information on how to contact your dealer. | ||
Revision as of 19:23, 7 December 2006
- It is strongly recommended that at the beginning of every troubleshooting session you download and upgrade to the latest version.
- Many errors are the result of an improper Connection Setup. If the account is dial-up, check the phone numbers. If the account is IP check with the Processor Setup Guide for proper connection and firewall setup.
- Check the log viewer for errors. → If you cannot find an error or the description is not clear - uncheck View Errors Only and scroll down to the end - some errors are not of standard format and may not be detected as an error by the program. You may also view \911\data\ccv_log.txt directly.
- If you are setting up Amex or Discover, make sure that the processor is informed to enable that card type. Otherwise, disable the card in the software (uncheck Card Is Accepted) to avoid support issues and batching problems.
- Sometimes the errors are a result of hard drive failure or presence of viruses. Make sure to check the drives and scan for viruses
- Once your have the error information in the log, contact the processor for resolution
- If the steps above did not resolve your issue, please contact your CreditLine Dealer. If you are a [[CreditLine Dealer], please email us at File:Email support.gif Make sure to enclose ccv_log.txt and ccv_info.dat from 911\data directory. .
→ Please note that we are a wholesaler and all support is provided by the dealers. All non-dealer enquiries will be returned with information on how to contact your dealer.
