Template:CreditLine Merchant Account Troubleshooting

1. Check with the Processor Setup Guide for proper connection and firewall setup.
2. Check the log viewer for errors. If you cannot find an error - uncheck View Errors Only and scroll down to the end - some errors are not of standard format and may not be detected as an error by the program. You may also view \911\data\ccv_log.txt directly.
3. Once your have the error information in the log, contact the processor for resolution