AMEX CAPN Compliance

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CreditLine Payment Processing Software Compliance Guide. This site can also be reached at http://docs.911software.com

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AMEX CAPN

AMEX CAPN is a new format requirement for processors. According to CAPN, additional data has to be send to the processor with every transaction.

Non-Compliance Fees

Merchants that do not upgrade their split dial software may be assessed a non-compliance transaction fee by American Express. However, there will be no interruption in service by American Express.


Upgrade Path

AMEX CAPN.png

Which merchants are affected?

Only merchants using Split-Dial and Split-Settlement (Reverse PIP) are affected by this requirement. Merchants that accept American Express through a processor (default setup) are automatically upgraded and should seek confirmation from their processor that they will be compliant by the deadline.

Split-Dial and Split-Settlement IP Replacement

911 Software CreditLine Credit Card software is among the first to offer full support for AMEX IP Split-Auth and Split-Settlement (IP Based Reverse PIP). If the merchant is currently using Split-Dial for American express, the software will have to be upgraded to the version that supports the AMEX IP compatible product. All of the credit cards will then go through IP high speed. AMEX IP capable software can be downloaded from 911 Software Downloads Page.

Benefits of AMEX High Speed Processing

  1. No need for dial-up modem
  2. Significantly faster processing
  3. Improved reliability
  4. Better rates, after adding the new easier high speed AMEX split-settlement.

Non-IP accounts

Merchants that have no access to IP (DSL, Cable, etc) and are using Split-Dial will have to revert to default processor routed (non-Reverse PIP) AMEX processing. Split-Dial and Dial-Up based Split-Settlement is being phased out in favor of AMEX-IP processing.

How to Revert From Amex Split-Dial To Default Setup?

Please see Removing AMEX Split-Dial