TraceMode

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Help

CreditLine Payment Processing Software Advanced Debugging - TraceMode. This site can also be reached at http://docs.911software.com

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Overview

TraceMode is an advanced debugging mode, where additional protocol information is stored in the log.

Enabling TraceMode

Only a dealer can enable the TraceMode, because access to the licensing server is required to temporarily switch it on. The password retrieved on the license system is valid for 24 hours. Once the trace mode is enabled, it will last 24 hours, unless disabled manually on CreditLine Manager.

The following is the procedure for the enabling of TraceMode:
1)

After logging into the CreditLine Manager, Go to “Tools-> Trace Mode-> Enable Trace Mode”

2)

Copy the Code, by selecting it right clicking and selecting Copy, or Ctrl+C

3)

Login to the Licensing Web Site. Paste the Code to the "Code" text box (Ctrl+V) and Click "get temp key"

4)

Copy the "temp key" (Ctrl+C)

5)

Paste the temp key into the "Password" text box and then click "OK" (make sure there are no extra spaces)

6)

You will see TraceMode notice in the CreditLine Manager window

Sending the Debug Data

In the CreditLine Manager, select Tools->Collect Support Info and email the result to Email support.png.