Batch Reversal and Re-Run
This article is part of the Payment Processing Software Library |
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CreditLine Payment Processing Software Manual. This site can also be reached at http://docs.911software.com
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Contents
Loss Prevention
- Don't Panic! CreditLine credit card software retains all the information necessary to move the money between acccounts correctly, as soon as the account is setup as required.
- Before any changes, backup your entire 911 folder!
- Update the software to the latest version before any major journal manipulation with CreditLine Batch Archive Dialog and Import/Export utilities. However, when performing routine software upgrades, batch out all outstanding transactions before upgrading the software.
- Make sure that the account is setup correctly, licensed and that no errors are displayed on startup of the server or in the CreditLine Manager Info Panel.
Batch Reversal
In the event that you have accidentally batched transactions into the wrong merchant account, the following simple procedure will help you move the money as needed.
Bank Account Adjustment
In some cases the bank can move the money very easily. Make sure you call the bank and discuss your options. If they can both debit the wrong account and credit the right account for you, the problem is solved, otherwise - read on.
Carefully determine which one of the following possibilities apply to you:
- The Bank can debit the wrong account AND can credit the right account. Have them do both for you.
- The Bank can debit the wrong account BUT CANNOT CREDIT the right account. You will need to follow the Manual Credit procedure.
- The Bank CANNOT DEBIT the wrong account AND CANNOT CREDIT the right account. You will need to follow the Manual Credit AND then the Manual Debit procedures.
- Rarely, The Bank CANNOT DEBIT the wrong account BUT can credit the right account. You will need to follow the Manual Debit procedure ONLY.
Journal Backup
You can view and manipulate the Journal Backups in the CreditLine Batch Archive Dialog
→In some extreme cases the transactions that you are looking for can only be found by clicking the Radio Buttons "Before Batch" and "Daily Backup" in the CreditLine Batch Archive Dialog
The number of days that the journals are backed up is specified in CreditLine Business Configuration Dialog. To restore the journal/batch you can rename the desired journal backup file to ccv_jor.dat and move it to 911\DATA directory. Don't forget to reload the configuration to apply the changes.
→ For multiple merchant setups replace JOR below with JOR? where ? is the merchant index.
File Name | Function |
---|---|
C:\911\JOR\b<time_stamp>.?? | "BEFORE" BACKUP. Backup of the journal before the batch was run |
C:\911\JOR\j<time_stamp>.?? | "BATCH" BACKUP. Backup of the journal that was batched |
C:\911\JOR\d<time_stamp>.?? | "DAY" BACKUP. Incremental Backup of the journal for a business day appended at the time of the batch |
C:\911\JOR\u<time_stamp>.?? | "UN-BATCHED" BACKUP. Backup of un-batched transactions that were carried over to the next batch (for instance un-finalized Auths) |
Manual Credit
In some cases the bank cannot credit the moneys to the right account. We will deal with this case here. Whether or not the bank can debit the moneys from the wrong account, you will need to follow the procedure below
Do not reload the configuration or restart the program until the end of the entire process, because that will refresh the list of backed up batches to include the most recent batches and will make things confusing!
- Setup the new account correctly. Make sure you followed the Loss Prevention procedure at the beginning of the guide. Don't forget to reload the configuration after all the changes!
- Open CreditLine Batch Archive Dialog.
- Now you have the selected batch journal as the current journal.
- Do not reload the configuration or restart the program because that will refresh the list of backed up batches to include the most recent batches and will make things confusing.
- Verify the new journal with CreditLine ViewModify Dialog
- Batch the new journal as you normally would.
- Note the time on the system clock: . The batches are time-stamped every minute. For proper accounting, please wait until the clock changes to the next minute before running the next batch: .
- Do not reload the configuration or restart the program!
- Go back to Step 2 and repeat the steps for every batch that you need to credit.
- Ask the Bank to debit the wrong account. Tell them you have credited the charges manually.
- If the bank can DEBIT the WRONG ACCOUNT, you are done, otherwise proceed to Manual Debit section but do not reload the configuration or restart the program.
Manual Debit
In some cases the bank cannot debit the moneys to the right account. We will deal with this case here. Whether or not the bank can debit the moneys from the wrong account, you will need to follow the procedure below
Do not reload the configuration or restart the program until the end of the entire process, because that will refresh the list of backed up batches to include the most recent batches and will make things confusing!
- Setup the new account correctly. Make sure you followed the Loss Prevention procedure at the beginning of the guide.
- Open CreditLine Batch Archive Dialog.
- Now you have the selected batch journal reversed and installed as the current journal.
- Do not reload the configuration or restart the program because that will refresh the list of backed up batches to include the most recent batches and will make things confusing.
- Verify the new journal with CreditLine ViewModify Dialog
- Batch the new journal as you normally would.
- Note the time on the system clock: . The batches are time-stamped every minute. For proper accounting, please wait until the clock changes to the next minute before running the next batch: .
- Do not reload the configuration or restart the program!
- Go back to Step 2 and repeat the steps for every batch that you need to DEBIT.
Single Transaction Adjustment
In very rare cases there are transactions that are dated beyond the backup period. In this case you would have to conduct the credit and debit procedure manually one transaction at a time.