Corrupted Install Repair
This article is part of the Payment Processing Software Library |
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This guide is for reseting and repairing a corrupted installation that cannot be repaired by other means. Warning: you may lose some data.
Contents
Preparation
- Batch out all outstanding transaction, if you can.
- If you cannot, attempt to Export and/or print the batch report for the outstanding transactions
- Select all drives to be checked for errors and to automatically fix them.
- Restart the computer
- Check the machine for viruses. You can use a free service such as Housecall Virus Scan.
- Close CreditLine Server, Manager and service (if installed). Search the Task Manager and Service List for CreditLine to make sure.
Backup
- Backup the entire 911 directory to a safe location.
Uninstall
- Uninstall the software through the control panel (if installed this way)
- Delete the entire 911 directory
Restoration And Repair
- Download and Install the latest version of the software. You may copy the installation if you desired to a different location (not recommended).
- From the backed up 911/data directory copy and overwrite the following in the corresponding new folders:
- 911_ccv.ini
- Files: ccv_info.dat, ccv_jor.dat, ccv_log.dat; and for multiple merchant installs: ccv_info?.dat, ccv_jor?.dat, ccv_log?.dat (where ? is any number, back up everything that fits that pattern)
- Directories: JOR, LOG; and for multiple merchant installs: JOR?, LOG? (where ? is any number, back up everything that fits that pattern)
Directory Structure
NOTE: in version 3.01.07 and older the software ALWAYS looks for \911\bin from the root of the drive regardless of the installation path or working directory set. The working directory only points out the root drive.
Directory Name | Contains |
---|---|
C:\911\BIN | Executables |
C:\911\DATA | Data |
C:\911\JOR | Historical Journal, automaticly created. For multiple merchant setups it is JOR? where ? is the merchant index. |
C:\911\LOG | Historical Log, automaticly created. For multiple merchant setups it is LOG? where ? is the merchant index. |
C:\911\MESSAGES | Text-Based Communication Files |
Important Files
Encryption Keys
The following two files must always accompany the #Transaction Journal: 911\data\DataEncryptingKey.ini and \911\data\KeyEncryptingKey.ini
Transaction Journal
The journal of all transactions is under the 911\data directory in ccv_jor.dat (or ccv_jor?.dat where ? is merchant index if you are using a multiple merchant setup. Make sure that the encryption keys 911\data\DataEncryptingKey.ini and \911\data\KeyEncryptingKey.ini always follow any moves of the data to and from the system or permanent corruption of the Transaction Journal File may result.
→Deleting this file will remove all unbatched transactions.
Setup
The merchant and other setup is under the 911\data directory in ccv_info.dat file(or ccv_info?.dat where ? is merchant index if you are using a multiple merchant setup.
BIN Ranges
The card number BIN ranges are the starting 6 digits of the card numbers that help us to identify the card types. \911\data\ccv_range.ini contains the defined BIN ranges for the setup
Terminal Registration File
The following file is used to register Terminals/Lanes manually, when required by processor compliance (e.g. Elavon 5/3rd Bank): 911\data\POSREGISTRATION.ini
Log
- Server Activity Log
- The log is stored under the 911\data directory in ccv_log.dat file (or ccv_log?.dat where ? is merchant index if you are using a multiple merchant setup. The log can be viewed in CreditLine Manager by using CreditLine View Log Dialog. Older logs can be viewed by using the CreditLine Log Archive List Dialog.
- Error Statistic File
- The error statistic file can be used for reliability testing and is stored under the 911\data directory in ccv_error.csv. The header for the file describes the fields, separated by '|', e.g. "DATE|TIME|MERCHANT NAME|ERROR DESCRIPTION|ERROR TYPE|TRANS TYPE|PROCESSOR NAME|COMM TYPE|COMM PARAMETER"
Advanced Configuration
The advanced configuration is under the 911\data directory in 911_ccv.ini. See CreditLine Advanced Setup for more info.
Connection Configuration
The connection settings for various processors and modems is under the 911\data directory in ccv_link.ini.
Important File Summary
File Name | Function |
---|---|
C:\911\BIN\CCV_MANAGER.EXE | Manager Program |
C:\911\BIN\CCV_SERVER.EXE | Server Program |
C:\911\DATA\CCV_INFO.DAT | Site Configuration - this file contains all the merchant specific information → multiple merchant setups use multiple files of format C:\911\DATA\CCV_INFO?.DAT where ? is the merchant index. |
C:\911\DATA\CCV_JOR.DAT | Current Day Journal - deleting this file will remove all authorized transactions → multiple merchant setups use multiple files of format C:\911\DATA\CCV_JOR?.DAT where ? is the merchant index. |
C:\911\DATA\CCV_LOG.TXT | Current Day Log |
C:\911\DATA\911_CCV.INI | Program Configuration |
C:\911\DATA\CCV_LINK.INI | Connection Configuration |
Backups
Batches (Journals)
You can view and manipulate the Journal Backups in the CreditLine Batch Archive Dialog
→In some extreme cases the transactions that you are looking for can only be found by clicking the Radio Buttons "Before Batch" and "Daily Backup" in the CreditLine Batch Archive Dialog
The number of days that the journals are backed up is specified in CreditLine Business Configuration Dialog. To restore the journal/batch you can rename the desired journal backup file to ccv_jor.dat and move it to 911\DATA directory. Don't forget to reload the configuration to apply the changes.
→ For multiple merchant setups replace JOR below with JOR? where ? is the merchant index.
File Name | Function |
---|---|
C:\911\JOR\b<time_stamp>.?? | "BEFORE" BACKUP. Backup of the journal before the batch was run |
C:\911\JOR\j<time_stamp>.?? | "BATCH" BACKUP. Backup of the journal that was batched |
C:\911\JOR\d<time_stamp>.?? | "DAY" BACKUP. Incremental Backup of the journal for a business day appended at the time of the batch |
C:\911\JOR\u<time_stamp>.?? | "UN-BATCHED" BACKUP. Backup of un-batched transactions that were carried over to the next batch (for instance un-finalized Auths) |
Logs
You can view the Log Backups in the CreditLine Log Archive List Dialog
The number of days that the logs are backed up is specified in CreditLine Business Configuration Dialog.
→ For multiple merchant setups replace LOG below with LOG? where ? is the merchant index.
File Name | Function |
---|---|
C:\911\LOG\l<time_stamp>.?? | Backup of the logs |
Setup Files
To restore the setup file you can rename the desired setup backup file to ccv_info.dat and move it to 911\DATA directory. Don't forget to reload the configuration to apply the changes.
→ For multiple merchant setups replace JOR below with JOR? where ? is the merchant index.
File Name | Function |
---|---|
C:\911\JOR\n<time_stamp>.?? | Backup of CreditLine Setup File - generated after every batch |
C:\911\JOR\i<time_stamp>.?? | Backup of CreditLine Setup File - generated before every batch |
Encryption Keys
The encryption keys are backed up in the 911\Backup directory.
There are two keys: DataEncryptingKey.ini (backup file starting with d), KeyEncryptingKey.ini (backup file starting with k)
To restore the keys:
- Batch out any outstanding accessible transactions
- Backup current DataEncryptingKey.ini and KeyEncryptingKey.ini in 911\Data directory, by renaming them to DataEncryptingKey.ini.bad and KeyEncryptingKey.ini.bad
- Enter 911\Backup directory and sort by Date Modified';
- Pick the desired pair of keys, copy them to 911\Data directory and rename to DataEncryptingKey.ini and KeyEncryptingKey.ini respectively.
- Restart the CreditLine server/service and CreditLine Manager
- Attempt to view the journal
- If unsuccessful, try the next pair in the list.