Difference between revisions of "Batch Reversal and Re-Run"
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==Batch Reversal== | ==Batch Reversal== | ||
In the event that you have accidentally batched transactions into the wrong merchant account, the following simple procedure will help you move the money as needed. | In the event that you have accidentally batched transactions into the wrong merchant account, the following simple procedure will help you move the money as needed. | ||
| + | |||
| + | ==Bank Account Adjustment== | ||
| + | In some cases the bank can move the money very easily. Make sure you call the bank and discuss your options. If they can both debit the wrong account and credit the right account for you, the problem is solved, otherwise - read on. | ||
| + | |||
| + | There are four possibilities: | ||
| + | #The Bank can '''debit the wrong account''' ''AND'' can '''credit the right account'''. | ||
| + | #The Bank '''can debit the wrong account''' ''BUT'' '''CANNOT CREDIT the right account'''. You will need to follow the '''[[#Manual Credit|Manual Credit]]''' procedure. | ||
| + | #The Bank '''CANNOT DEBIT the wrong account''' ''AND'' '''CANNOT CREDIT the right account'''. You will need to follow the '''[[#Manual Credit|Manual Credit]]''' AND then the '''[[#Manual Debit|Manual Debit]]''' procedures. | ||
| + | #Rarely The Bank '''CANNOT DEBIT the wrong account''' ''BUT'' '''can credit the right account'''. You will need to follow the '''[[#Manual Debit|Manual Debit]]''' procedure ONLY. | ||
==Journal Backup== | ==Journal Backup== | ||
Revision as of 15:46, 23 October 2006
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CreditLine Payment Processing Software Manual. This site can also be reached at http://docs.911software.com
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Contents
Loss Prevention
- Don't Panic! CreditLine credit card software retains all the information necessary to move the money between acccounts correctly, as soon as the account is setup as required.
- Before any changes, backup your entire 911 folder!
- Update the software to the latest version before any major journal manipulation with CreditLine Batch Archive Dialog and Import/Export utilities. However, when performing routine software upgrades, batch out all outstanding transactions before upgrading the software.
- Make sure that the account is setup correctly, licensed and that no errors are displayed on startup of the server or in the CreditLine Manager Info Panel.
Batch Reversal
In the event that you have accidentally batched transactions into the wrong merchant account, the following simple procedure will help you move the money as needed.
Bank Account Adjustment
In some cases the bank can move the money very easily. Make sure you call the bank and discuss your options. If they can both debit the wrong account and credit the right account for you, the problem is solved, otherwise - read on.
There are four possibilities:
- The Bank can debit the wrong account AND can credit the right account.
- The Bank can debit the wrong account BUT CANNOT CREDIT the right account. You will need to follow the Manual Credit procedure.
- The Bank CANNOT DEBIT the wrong account AND CANNOT CREDIT the right account. You will need to follow the Manual Credit AND then the Manual Debit procedures.
- Rarely The Bank CANNOT DEBIT the wrong account BUT can credit the right account. You will need to follow the Manual Debit procedure ONLY.
Journal Backup
You can view and manipulate the Journal Backups in the CreditLine Batch Archive Dialog
→In some extreme cases the transactions that you are looking for can only be found by clicking the Radio Buttons "Before Batch" and "Daily Backup" in the CreditLine Batch Archive Dialog
The number of days that the journals are backed up is specified in CreditLine Business Configuration Dialog. To restore the journal/batch you can rename the desired journal backup file to ccv_jor.dat and move it to 911\DATA directory. Don't forget to reload the configuration to apply the changes.
→ For multiple merchant setups replace JOR below with JOR? where ? is the merchant index.
| File Name | Function |
|---|---|
| C:\911\JOR\b<time_stamp>.?? | "BEFORE" BACKUP. Backup of the journal before the batch was run |
| C:\911\JOR\j<time_stamp>.?? | "BATCH" BACKUP. Backup of the journal that was batched |
| C:\911\JOR\d<time_stamp>.?? | "DAY" BACKUP. Incremental Backup of the journal for a business day appended at the time of the batch |
| C:\911\JOR\u<time_stamp>.?? | "UN-BATCHED" BACKUP. Backup of un-batched transactions that were carried over to the next batch (for instance un-finalized Auths) |
Re-Authorization Procedure
- Export the transaction journal to a file using export procedure. Make sure to enable Include Tips check box if available.
- Delete the Transaction Journal. This will remove all unbatched transactions from the program.
- Reload configuration
- Import the exported file using import procedure. DO NOT check Directly To Journal since you need to obtain new auth codes from the processor.
- Reload configuration
- Batch the new transactions.
Single Transaction Adjustment
In very rare cases there are transactions that are dated beyond the backup period. In this case you would have to re-authorize one transaction at a time.
