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| | {{CreditLine Header|Manual}} | | {{CreditLine Header|Manual}} |
| − | ==Loss Prevention==
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| − | {{Loss Prevention}}
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| | ==Batch Reversal== | | ==Batch Reversal== |
| − | In the event that you have accidentally batched transactions into the wrong merchant account, the following simple procedure will help you move the money as needed.
| + | {{Batch Reversal}} |
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| − | ==Bank Account Adjustment==
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| − | In some cases the bank can move the money very easily. Make sure you call the bank and discuss your options. If they can both debit the wrong account and credit the right account for you, the problem is solved, otherwise - read on.
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| − | Carefully determine which one of the following possibilities apply to you:
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| − | #The Bank can '''debit the wrong account''' ''AND'' can '''credit the right account'''. Have them do both for you.
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| − | #The Bank '''can debit the wrong account''' ''BUT'' '''CANNOT CREDIT the right account'''. You will need to follow the '''[[#Manual Credit|Manual Credit]]''' procedure.
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| − | #The Bank '''CANNOT DEBIT the wrong account''' ''AND'' '''CANNOT CREDIT the right account'''. You will need to follow the '''[[#Manual Credit|Manual Credit]]''' AND then the '''[[#Manual Debit|Manual Debit]]''' procedures.
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| − | #Rarely, The Bank '''CANNOT DEBIT the wrong account''' ''BUT'' '''can credit the right account'''. You will need to follow the '''[[#Manual Debit|Manual Debit]]''' procedure ONLY.
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| − | ==Journal Backup==
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| − | {{Journal Backup}} | + | |
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| − | ==Manual Credit==
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| − | In some cases the bank cannot credit the moneys to the right account. We will deal with this case here. Whether or not the bank can debit the moneys from the wrong account, you will need to follow the procedure below
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| − | Do not [[CreditLine Configuration Reload|reload the configuration]] or restart the program
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| − | until the end of the entire process, because that will refresh the list of backed up batches
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| − | to include the most recent batches and will make things confusing!
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| − | #Setup the new account correctly. Make sure you followed the [[#Loss Prevention|Loss Prevention]] procedure at the beginning of the guide. Don't forget to [[CreditLine Configuration Reload|reload the configuration]] after all the changes!
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| − | #Open [[CreditLine Batch Archive Dialog]]. [[Image:ArchiveCopy.gif|none|framed|a)Select the journal file to be credited. You can click '''Open''' to review the journal and make sure that it is the correct journal to be credited. <br> b) In the Output File field enter the path to the current journal file that will be created from a copy of the backed up journal for the date and time selected. <br> c) Click '''Open / ReSequence'''. This will copy the backed up journal into the the selected path and resequence the transaction numbers for safety.]]
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| − | #Now you have the selected batch journal as the current journal.
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| − | #Do not [[CreditLine Configuration Reload|reload the configuration]] or restart the program because that will refresh the list of backed up batches to include the most recent batches and will make things confusing.
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| − | #Verify the new journal with [[CreditLine ViewModify Dialog]]
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| − | #Batch the new journal as you normally would.
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| − | #Note the time on the system clock: [[Image:timestamp1.gif]]. The batches are time-stamped every minute. For proper accounting, please wait until the clock changes to the next minute before running the next batch: [[Image:timestamp2.gif]].
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| − | #'''Do not''' [[CreditLine Configuration Reload|reload the configuration]] or restart the program!
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| − | #Go back to Step 2 and repeat the steps for every batch that you need to credit.
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| − | #Ask the Bank to debit the wrong account. Tell them you have credited the charges manually.
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| − | #If the bank can '''DEBIT the WRONG ACCOUNT''', you are done, otherwise proceed to [[#Manual Debit|Manual Debit]] section but '''do not''' [[CreditLine Configuration Reload|reload the configuration]] or restart the program.
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| − | ==Manual Debit==
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| − | In some cases the bank cannot credit the moneys to the right account. We will deal with this case here. Whether or not the bank can debit the moneys from the wrong account, you will need to follow the procedure below
| + | |
| − | | + | |
| − | Do not [[CreditLine Configuration Reload|reload the configuration]] or restart the program
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| − | until the end of the entire process, because that will refresh the list of backed up batches
| + | |
| − | to include the most recent batches and will make things confusing!
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| − | #Setup the new account correctly. Make sure you followed the [[#Loss Prevention|Loss Prevention]] procedure at the beginning of the guide.
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| − | #Open [[CreditLine Batch Archive Dialog]]. [[Image:ArchiveReverse.gif|none|framed|a)Select the journal file to be reversed. You can click '''Open''' to review the journal and make sure that it is the correct journal to be credited. <br> b) In the Output File field enter the path to the current journal file that will be created from a reversed copy of the backed up journal for the date and time selected. <br> c) Click '''Reverse'''. This will reverse and copy the backed up journal into the the selected path.]]
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| − | #[[Image:ArchiveReverse2.gif|none|framed|Check '''Credit To Sale''' to reverse all Credits to Sales. This will create a sale without proper authorization code in the wrong account but it will do the trick.]]
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| − | #Now you have the selected batch journal reversed and installed as the current journal.
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| − | #Do not [[CreditLine Configuration Reload|reload the configuration]] or restart the program because that will refresh the list of backed up batches to include the most recent batches and will make things confusing.
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| − | #Verify the new journal with [[CreditLine ViewModify Dialog]]
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| − | #Batch the new journal as you normally would.
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| − | #Note the time on the system clock: [[Image:timestamp1.gif]]. The batches are time-stamped every minute. For proper accounting, please wait until the clock changes to the next minute before running the next batch: [[Image:timestamp2.gif]].
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| − | #'''Do not''' [[CreditLine Configuration Reload|reload the configuration]] or restart the program!
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| − | #Go back to Step 2 and repeat the steps for every batch that you need to '''DEBIT'''.
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| − | ==Single Transaction Adjustment==
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| − | In very rare cases there are transactions that are dated beyond the backup period. In this case you would have to conduct the credit and debit procedure manually one transaction at a time.
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| | [[Category:CreditLine Manual|Reverse]] | | [[Category:CreditLine Manual|Reverse]] |
