Difference between revisions of "CreditLine Troubleshooting"
(→Slow Response and Error Messages on IP) |
|||
| Line 7: | Line 7: | ||
==Slow Response and Error Messages on IP== | ==Slow Response and Error Messages on IP== | ||
| − | + | ''Sometimes my transactions and batches start failing and/or my processing time becomes very slow. I also get Transmission Failed Errors.'' | |
| − | + | ||
For IP connections: this usually means that either the internet connectivity or the processor is down or overloaded. | For IP connections: this usually means that either the internet connectivity or the processor is down or overloaded. | ||
→ Check if you can access any web site using a browser. Go to a few links to make sure you are not just using your browser cache and are actually accessing the web. You can try Broadband Speed Test from http://DSLReports.com to determine the quality of your connection | → Check if you can access any web site using a browser. Go to a few links to make sure you are not just using your browser cache and are actually accessing the web. You can try Broadband Speed Test from http://DSLReports.com to determine the quality of your connection | ||
Revision as of 19:58, 9 February 2006
| This article is part of the Payment Processing Software Library |
|
| Get it... | |
| Install it... | |
| Connect to it... | |
| Set it up... | |
| Learn to use it... | |
|
→ Manual & User Guide | |
| Fix it... | |
|
→ Errors & Troubleshooting | |
| Get Help... | |
| More Info ... | |
| See also... | |
CreditLine Payment Processing Software Troubleshooting Guide. This site can also be reached at http://docs.911software.com
→ Looking for better rates? Get a Free Credit Card Processing Cost Comparison!
Error Guide
Troubleshooting
Slow Response and Error Messages on IP
Sometimes my transactions and batches start failing and/or my processing time becomes very slow. I also get Transmission Failed Errors. For IP connections: this usually means that either the internet connectivity or the processor is down or overloaded. → Check if you can access any web site using a browser. Go to a few links to make sure you are not just using your browser cache and are actually accessing the web. You can try Broadband Speed Test from http://DSLReports.com to determine the quality of your connection
- If you cannot access the web or the connection is very slow, then CreditLine cannot access the processor either since it is using the same route. We suggest using a Dial-IP backup DSL modems that will dial-up automatically in such case.
- If you can access the web, it may by that the processor is temporarily overloaded. You can contact the processor to see what is going on.
- If all else fails contact your [CreditLine Dealer|Dealer] for resolution
