Difference between revisions of "CreditLine Troubleshooting"
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==Slow Response and Error Messages on IP== | ==Slow Response and Error Messages on IP== | ||
− | ''Sometimes my transactions and batches start failing and/or my processing time becomes very slow. I also get Transmission Failed Errors.'' | + | '''''Sometimes my transactions and batches start failing and/or my processing time becomes very slow. I also get Transmission Failed Errors.''''' |
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For IP connections: this usually means that either the internet connectivity or the processor is down or overloaded. | For IP connections: this usually means that either the internet connectivity or the processor is down or overloaded. | ||
→ Check if you can access any web site using a browser. Go to a few links to make sure you are not just using your browser cache and are actually accessing the web. You can try Broadband Speed Test from http://DSLReports.com to determine the quality of your connection | → Check if you can access any web site using a browser. Go to a few links to make sure you are not just using your browser cache and are actually accessing the web. You can try Broadband Speed Test from http://DSLReports.com to determine the quality of your connection |
Revision as of 19:58, 9 February 2006
This article is part of the Payment Processing Software Library |
|
Get it... | |
Install it... | |
Connect to it... | |
Set it up... | |
Learn to use it... | |
→ Manual & User Guide | |
Fix it... | |
→ Errors & Troubleshooting | |
Get Help... | |
More Info ... | |
See also... | |
CreditLine Payment Processing Software Troubleshooting Guide. This site can also be reached at http://docs.911software.com
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Error Guide
Troubleshooting
Slow Response and Error Messages on IP
Sometimes my transactions and batches start failing and/or my processing time becomes very slow. I also get Transmission Failed Errors.
For IP connections: this usually means that either the internet connectivity or the processor is down or overloaded. → Check if you can access any web site using a browser. Go to a few links to make sure you are not just using your browser cache and are actually accessing the web. You can try Broadband Speed Test from http://DSLReports.com to determine the quality of your connection
- If you cannot access the web or the connection is very slow, then CreditLine cannot access the processor either since it is using the same route. We suggest using a Dial-IP backup DSL modems that will dial-up automatically in such case.
- If you can access the web, it may by that the processor is temporarily overloaded. You can contact the processor to see what is going on.
- If all else fails contact your [CreditLine Dealer|Dealer] for resolution