CreditLine Troubleshooting
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CreditLine Payment Processing Software Troubleshooting Guide. This site can also be reached at http://docs.911software.com
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Contents
Troubleshooting
Slow Response and Error Messages on IP
Sometimes my transactions and batches start failing and/or my processing time becomes very slow. I also get Transmission Failed Errors.
For IP connections: this usually means that either the internet connectivity or the processor is down or overloaded. → Check if you can access any web site using a browser. Go to a few links to make sure you are not just using your browser cache and are actually accessing the web. You can try Broadband Speed Test from http://DSLReports.com to determine the quality of your connection
- If you cannot access the web or the connection is very slow, then CreditLine cannot access the processor either since it is using the same route. We suggest using a Dial-IP backup DSL modems that will dial-up automatically in such case.
- If you can access the web, it may by that the processor is temporarily overloaded. You can contact the processor to see what is going on.
- If all else fails contact your Dealer for resolution
Invalid License or Site Key/Site Code Mismatch Error
This error indicates that the license is invalid or has been invalidated or does not match your version of software. The license is attached to merchant information. Any change in merchant information will invalidate the license. Also, if you have a very old version of software that does not have IP capability, new licenses will not work with it. One of the following conditions can cause this:
- If you have successfullly batched before with this setup, there has been a change to merchant setup which has invalidated the license. Please contact your dealer for resolution.
- If this is a brand new install, make sure that you are running the latest dealer approved version of CreditLine. Please contact your dealer for resolution.
→ Even though you are getting this error the software is fully operational but will not batch. You can continue to safely use the software but will need a new license to batch your transactions. The new licenses will not destroy your existing transactions
