Finding Bad Transactions In Failed Batches
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The easiest way to find a bad transaction in a batch is by using CreditLine ViewModify Dialog
See below for steps to finding bad transactions in failed batches quickly...
- Start CreditLine ViewModify Dialog
- Select just VISA and MasterCard transactions and Batch them. See screenshot below.
- Select just American Express transactions and Batch them.
- Select just Discover transactions and Batch them.
- Select all remaining transactions and Batch them.
If any of the steps above fail, contact the processor PC Support. Provide them with the information on the failed cards and ask them to set them up in the account. If a card is trully bad, you can also call-in for an Auth Code and force the transaction.