Finding Bad Transactions In Failed Batches
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The easiest way to find a bad transaction in a batch is by using CreditLine ViewModify Dialog
See below for steps to finding bad transactions in failed batches quickly...
In the following procedure we are going to attempt to batch the cards grouped according to their type.
If any of the below steps fail → try to batch-out the transactions within the groups one-by-one or in small groups to find the exact transaction that is stopping the batch from going through. Once the bad card is identified, attempt to void it (you will have to re-run it later or force using voice authorization). If you cannot void the transaction, batch everything else and then Delete the transaction.
→ If the all the cards of a specific card type cannot be batched (for instance, none of the AMEX or Discover cards go through), this means that the processor did not enable this card for batching. contact the processor PC Support and make sure that this card type is accepted for batching and is setup for passthrough settlement for this account.
Unfortunately, due to the limitations of the processors protocol, this is the most efficient procedure.
Batch Debugging Procedure
- Start CreditLine ViewModify Dialog
- Select just VISA and MasterCard transactions and Batch them.
See screenshot below.
→ HINT:if this step fails, it helps to first select just VISA and then just Mastercard to fine tune your selection.
- Select just American Express transactions and Batch them.
→ HINT: it is common that a processor did not enable AMEX cards for settlement on the account. This will fail the batch containing AMEX cards. See the note above.
- Select just Discover transactions and Batch them.
→ HINT: it is common that a processor did not enable Discover cards for settlement on the account. This will fail the batch containing Discover cards. See the note above.
- Select all remaining transactions and Batch them.
→ If the steps above fail to resolve the issue, contact the processor PC Support. Provide them with the information on the failed cards and ask them to set them up in the account. If a card is trully bad, you can also call-in for an Auth Code and force the transaction.