Batch Reversal (Credit)
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CreditLine Payment Processing Software Manual. This site can also be reached at http://docs.911software.com
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In the event that you have accidentally double-batched transactions, the following simple procedure will help you to credit the transactions.
Bank Account Adjustment
In some cases the bank can credit the transactions very easily. Make sure you call the bank and discuss your options. If they can credit the right account for you, the problem is solved, otherwise - read on.
Journal Backup
You can view and manipulate the Journal Backups in the CreditLine Batch Archive Dialog
→In some extreme cases the transactions that you are looking for can only be found by clicking the Radio Buttons "Before Batch" and "Daily Backup" in the CreditLine Batch Archive Dialog
The number of days that the journals are backed up is specified in CreditLine Business Configuration Dialog. To restore the journal/batch you can rename the desired journal backup file to ccv_jor.dat and move it to 911\DATA directory. Don't forget to reload the configuration to apply the changes.
→ For multiple merchant setups replace JOR below with JOR? where ? is the merchant index.
| File Name | Function |
|---|---|
| C:\911\JOR\b<time_stamp>.?? | "BEFORE" BACKUP. Backup of the journal before the batch was run |
| C:\911\JOR\j<time_stamp>.?? | "BATCH" BACKUP. Backup of the journal that was batched |
| C:\911\JOR\d<time_stamp>.?? | "DAY" BACKUP. Incremental Backup of the journal for a business day appended at the time of the batch |
| C:\911\JOR\u<time_stamp>.?? | "UN-BATCHED" BACKUP. Backup of un-batched transactions that were carried over to the next batch (for instance un-finalized Auths) |
Manual Credit
In some cases the bank cannot credit the moneys to the right account. We will deal with this case here. Whether or not the bank can debit the moneys from the wrong account, you will need to follow the procedure below
Do not reload the configuration or restart the program until the end of the entire process, because that will refresh the list of backed up batches to include the most recent batches and will make things confusing!
- Setup the new account correctly. Make sure you followed the Loss Prevention procedure at the beginning of the guide. Don't forget to reload the configuration after all the changes!
- Open CreditLine Batch Archive Dialog.
→In some extreme cases the transactions that you are looking for can only be found by clicking the Radio Buttons "Before Batch" and "Daily Backup"
a)Select the journal file to be reversed. You can click Open to review the journal and make sure that it is the correct journal to be credited.
b) In the Output File field enter the path to the current journal file that will be created from a reversed copy of the backed up journal for the date and time selected.
c) Click Reverse. This will reverse and copy the backed up journal into the the selected path. 
Check Credit To Sale to reverse all Credits to Sales. This will create a sale without proper authorization code in the wrong account but it will do the trick.- Now you have the selected batch journal reversed and installed as the current journal.
- Do not reload the configuration or restart the program because that will refresh the list of backed up batches to include the most recent batches and will make things confusing.
- Verify the new journal with CreditLine ViewModify Dialog
- Batch the new journal as you normally would.
- Note the time on the system clock:
. The batches are time-stamped every minute. For proper accounting, please wait until the clock changes to the next minute before running the next batch: 
.
- Do not reload the configuration or restart the program!
- Go back to Step 2 and repeat the steps for every batch that you need to credit.
Single Transaction Adjustment
In very rare cases there are transactions that are dated beyond the backup period. In this case you would have to conduct the credit and debit procedure manually one transaction at a time.
