Difference between revisions of "Finding Bad Transactions In Failed Batches"
| Line 5: | Line 5: | ||
''See below for steps to finding bad transactions in failed batches quickly...'' | ''See below for steps to finding bad transactions in failed batches quickly...'' | ||
| − | In the following procedure we are going to attempt to batch the cards grouped according to their type. | + | '''In the following procedure we are going to attempt to batch the cards grouped according to their type.''' |
<font color="#ff0000">'''If any of the below steps fail'''</font> → try to batch-out the transactions within the groups one-by-one or in small groups to find the exact transaction that is stopping the batch from going through. | <font color="#ff0000">'''If any of the below steps fail'''</font> → try to batch-out the transactions within the groups one-by-one or in small groups to find the exact transaction that is stopping the batch from going through. | ||
Revision as of 16:30, 15 July 2010
| This article is part of the Payment Processing Software Library |
|
| Get it... | |
| Install it... | |
| Connect to it... | |
| Set it up... | |
| Learn to use it... | |
|
→ Manual & User Guide | |
| Fix it... | |
|
→ Errors & Troubleshooting | |
| Get Help... | |
| More Info ... | |
| See also... | |
CreditLine Payment Processing Software Errors. This site can also be reached at http://docs.911software.com
→ Looking for better rates? Get a Free Credit Card Processing Cost Comparison!
The easiest way to find a bad transaction in a batch is by using CreditLine ViewModify Dialog
See below for steps to finding bad transactions in failed batches quickly...
In the following procedure we are going to attempt to batch the cards grouped according to their type.
If any of the below steps fail → try to batch-out the transactions within the groups one-by-one or in small groups to find the exact transaction that is stopping the batch from going through. Once the bad card is identified, attempt to void it (you will have to re-run it later or force using voice authorization). If you cannot void the transaction, batch everything else and then Delete the transaction.
Unfortunately, due to the limitations of the processors protocol, this is the most efficient procedure.
- Start CreditLine ViewModify Dialog
- Select just VISA and MasterCard transactions and Batch them.
See screenshot below.
Select fields as shown, click Select All and Batch - Select just American Express transactions and Batch them.
Select fields as shown, click Select All and Batch - Select just Discover transactions and Batch them.
Select fields as shown, click Select All and Batch - Select all remaining transactions and Batch them.
Select fields as shown, click Select All and Batch
→ If any of the steps above fail, contact the processor PC Support. Provide them with the information on the failed cards and ask them to set them up in the account. If a card is trully bad, you can also call-in for an Auth Code and force the transaction.
