Finding Bad Transactions In Failed Batches
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The easiest way to find a bad transaction in a batch is by using CreditLine ViewModify Dialog
See below for steps to finding bad transactions in failed batches quickly...
In the following procedure we are going to attempt to batch the cards grouped according to their type.
If any of the below steps fail -> try to batch-out the transactions within the groups one-by-one or in small groups to find the exact transaction that is stopping the batch from going through. Once the bad card is identified, attempt to void it (you will have to re-run it later or force using voice authorization). If you cannot void the transaction, batch everything else and then Delete the transaction.
Unfortunately, due to the limitations of the processors protocol, this is the most efficient procedure.
- Start CreditLine ViewModify Dialog
- Select just VISA and MasterCard transactions and Batch them.
See screenshot below.
- Select just American Express transactions and Batch them.
- Select just Discover transactions and Batch them.
- Select all remaining transactions and Batch them.
→ If any of the steps above fail, contact the processor PC Support. Provide them with the information on the failed cards and ask them to set them up in the account. If a card is trully bad, you can also call-in for an Auth Code and force the transaction.